At Blessing Favour Hair, we want you to be happy with your purchase. Because hair products are personal-use items, we have a return and refund policy designed to protect both our customers and our business.
Please read the following policy carefully before placing an order.
Eligibility for Returns
We accept returns only when an item is:
- Incorrectly sent by Blessing Favour Hair
- Damaged or defective when received
- Significantly different from the product ordered
To qualify for a return, you must contact us within 48 hours of receiving your order.
The item must be unused, unworn, unaltered, and returned in its original condition and packaging.
Hair Products and Hygiene
For hygiene and health reasons, we generally do not accept returns or exchanges on hair that has been:
- Worn or installed
- Washed or bleached
- Colored or dyed
- Cut or altered
- Combed, brushed, or significantly manipulated
- Exposed to perfume, oils, sprays, or other products
Please carefully confirm your preferred hair type, length, color, texture, and other product details before completing your purchase.
Incorrect or Damaged Orders
If you receive the wrong item or your order arrives damaged, please contact us within 48 hours of delivery.
You may be required to provide:
- Your order number
- Clear photos or videos of the item received
- Photos of the packaging
- A brief description of the issue
Once we verify the issue, we may offer a replacement, exchange, or refund, depending on the circumstances.
Change of Mind
We do not accept returns or refunds simply because a customer has changed their mind, selected the wrong length, texture, color, or product, or no longer wants the item after placing the order.
Please make sure you are certain about your selection before completing your purchase.
Refunds
Where a refund is approved, it will be processed using the appropriate payment method or another agreed method.
Refund processing times may vary depending on your bank or payment provider.
Please note that delivery or shipping charges may not be refundable unless the return is due to an error on our part.
Return Shipping
If the return is due to an error or confirmed fault on our part, Blessing Favour Hair may cover the reasonable cost of returning the item.
If a return is approved for another reason, the customer may be responsible for the return delivery cost.
Items returned without prior approval may not be accepted.
Exchanges
Where an exchange is approved, the replacement item will be sent after the returned item has been received and inspected.
If the replacement item is unavailable, we may offer an alternative product or refund, depending on the circumstances.
Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Once an order has been processed, dispatched, or handed over to a delivery company, cancellation may no longer be possible.
Orders for customized or specially prepared products may not be cancellable once production or preparation has started.
Failed or Unsuccessful Delivery
Customers are responsible for providing accurate delivery information and being available to receive their orders.
Additional delivery charges may apply if an order has to be re-delivered because of:
- Incorrect address or phone number
- Customer’s unavailability
- Refusal to receive the order
- Failure to respond to the delivery agent
How to Request a Return or Refund
To request a return, exchange, or refund, please contact us with:
Order Number:
Full Name:
Phone Number:
Reason for Request:
Photos/Videos (where applicable):
Send your request to:
Email: contact@blessingfavourhair.ng
Phone/WhatsApp: (+234) 00012345678
Our team will review your request and let you know the next steps.
Important Notice
By placing an order with Blessing Favour Hair, you acknowledge and agree to the terms of this Return & Refund Policy.
We reserve the right to reject a return or refund request where the item does not meet the conditions stated in this policy or where there is evidence of misuse, alteration, or damage caused after delivery.